The Weekly Update

I have something to admit – yes, we do ask the CEOs with whom we have the pleasure of working to do a weekly written board update (email typical) after we invest.  I just got one on email to review this evening.   In fact, I often am happy to forgo a monthly board meeting (and instead do every other month) if the weekly update shows up regularly.  Some CEOs completely embrace this task and say something like “I do this anyway” (which is music to a VC’s ears).  Others do not at first and this can be difficult.  I should add that before we invest, we bring up the “update”.  There is nothing surprising about the ask post investment.

So, why do we like the updates (with “we” being me and my partners and other board members in particular):

1.  Shows discipline.  The update does show that the CEO has his/her act together and can concisely communicate to the board.  I have never come across a board member that does not appreciate receiving regular updates.  Conciseness if the key. The update should be a fast process, perhaps 30-45 minutes.

2.  Shows execution ability and areas of concern.  When asked what should be in the update, I often suggest just give your “top 3” and “bottom 3” of the week.  Top 3 high points of the week and top 3 concerns.  The updates are typically 1 page or 1-2 pages.  Short and crisp, and it keeps the board fully engaged.  It allows the CEO to fully utilize the board better as well.

3.  Amazing communication tool.  The update can be used to communicate with the board obviously, but is also a great piece to circulate among the top management team.  It keeps focus.  It keeps accountability.  It keeps all eyes on the collective ball.  Keeps a healthy dialog among key constituents. I suggest erring on the side of over communication.

4.  Amazing fund raising tool.  Most of the CEOs I work with have used their updates as fund raising tools (sometimes with appropriate redactions).  It is simply a fantastic way to show a potential new investor the level of communication and hopefully progress.  It is an amazing way of dialogging with existing investors as well and helping assure that they will be there in the future for additional support.  Communication = comfort in investors’ minds and comfort = support.

5.  Minimizes surprises.  The update can be used as a great board management tool.  I love it when a CEO or founder says to me “Zach, that was addressed in the update from 2 weeks ago – read it again.”  Sure, I might have additional questions, but that is one of the very purposes of the update.  The update should surface key issues and keep surprises to a minimum.  If routinely done, it provides the CEO with an amazing board management tool.

6.  Enhances the quality of board meetings.  With routine updates, the actual board meeting can almost always focus on strategy (which is what a board meeting should focus on anyway).  The updates will keep the board in the loop on the tactical ups and downs – often no need to cover again at the board meeting.

I am fast approaching my self imposed 500 word limit (just tripped it actually).   There are others benefits as well and I honestly cannot think of any downside to the weekly update.  Should take 30 minutes and ultimately save hours of communication time.

Management Carve Out Plan

A management carve out plan (MCOP) is a written obligation of the company that, in simple terms, provides that certain management members get a predetermined slice of proceeds when a company is sold.  The MCOP can serve a critical role as founders and other management team members are diluted down by rounds of financing or if their equity is not in the money.   Note that MCOPs are rare when the company is young and has only raised a limited amount of venture capital – no need yet for the carve out as the founders still own a large chunk of the company (thankfully).

A few key points to consider:

1.  As the investors’ aggregate liquidation preference (ALP) increases typically the need for a MCOP also increases.  The ALP is the total amount of $ that preferred stock holders are owed on a sale of the company under their liquidation preferences.  Often times this is simply the aggregate purchase price plus any accrued dividends (not typical for dividends to accrue, but watch out if they do!).  The more the company raises the higher the ALP, and thus the higher the hurdle before the common stock held by founders and stock options held by other employees are in the money.  Also, if the preferred stock carries a multiple liquidation preference (like 2X), then the ALP will obviously be more than the original purchase price.

2.  Is it unfair for the MCOP to provide that it only kicks in once the ALP is cleared (in other words once the sale price exceeds ALP)?  I have seen this many times, and as an investor I think it is fair in some circumstances, particularly when the ALP is not too high.  But, in any given situation, investors may want to motivate the management team in a sale situation.  Having to clear the ALP first could get in the way of motivation.  It is not uncommon for the MCOP to kick in from dollar one.  It all depends on the facts and circumstances at the time the MCOP is adopted.

3.  The MCOP is typically expressed as a percentage of net sale proceeds (often between 5% and 10%) and is clearly an obligation of the company.  A great question to consider is how the MCOP is allocated among management members.  I prefer to keep the allocations undefined and rather give the CEO the allocation power subject to Board approval at the time of the sale event.  That way the CEO is empowered and can allocate based on extremely current facts (as opposed to setting allocations well in advance of a sale event).   Yet sometimes it is necessary to allocate in advance to better align the interests of management team members.  Remember VC = OB (see earlier post from February 18, 2011).

4.  For clarity, the Board is the body that adopts the MCOP.  But when should the MCOP be adopted?  I prefer it to be adopted before the company is even put in play.  It is not uncommon, however, for it to be adopted at the time of the sale.  Consider who has the most bargaining power at the time of the sale.  It might be the management team or it might be the investors.  This will typically depend on how valuable the team is to the buyer and the success of the company.

5.  Finally, should the MCOP proceeds be decreased by the value of equity held by the management team members that benefit from the plan?  That does make sense and I have dealt with numerous VCs that insist on it.  The argument is that the MCOP is a backup plan to make sure that the management team members get what they bargained for in equity value.  For example, if the CEO bargained for 7% fully diluted, then the CEO should get 7% of the sales proceeds (assuming that any option exercise price is very low).  The MCOP could be used to fill that gap, particularly if allocations are done at the time of the sale transaction.  Anyway, good point to consider and netting out equity value from a MCOP payout accomplishes this.

The MCOP is a surprisingly complex topic.  You probably noticed above many flip-flops.  MCOP analysis is fact driven, and sometimes I cannot suppress the lawyer in me.

Know the Mindset

This sounds obvious – make sure to know the mindset of your investors.  Typically, I think that most entrepreneurs raising VC think that the VC mindset is standard.  And it often is.  Invest at time X, grow company during time X+8 years, sell company (or less likely IPO) at some point along the way and create value for everyone.

Sometimes the investor mindset might have a shorter “sell” horizon.  If the company is already producing healthy revenues, the incoming new investor mindset might be “this company should be sold within 2 years – if not, it could get ugly”.  There are all sorts of variants on this theme.

In addition to the “entrepreneur to investor” relationship, the “investor to investor” mindset relationship is critical.  For example, if a co-investor (call it Fund Y) is a small fund and knows that it will not be able to keep up with it prorata investment share throughout the life of investment it would be critical for its co-investors to understand that going in.   It may explain why Fund Y tries to protect itself, via deal terms, from pay to play provisions that would kick in with respect to future financings.  Alternatively, if a company is trying to raise bridge financing and one of the existing investors (call it Fund Z) is pushing hard for downside protection that is well beyond normal, there may be justified/understandable reasons for Fund Z’s position.  Fund Z may not be a typical VC, but rather part of a larger organization whose underwriting criteria require the onerous terms in the given situation.  This could create a difficult negotiation, but at least the other investors and management team members involved, if they know the mindset of Fund Z, will not simply think that the folks at Fund Z are acting irrationally.  That is important.

Bottom line:  as an entrepreneur, make sure to understand the mindset of your investors.  Ask them.  And the same applies to co-investors in a multi-investor deal.  Misalignment of undisclosed mindsets can lead to truly uncomfortable outcomes and can seriously damage relationships.

Contributing or Meddling

As a VC board member at a handful of companies, I think a lot about whether certain board member actions are contributing or meddling.  Where is the right line for the particular situation?  How will management react to a particular input?  What level of contact is right for the given management group?

It is an interesting and difficult situation.  I tend to be quick to fire off an email asking questions.  I tend to be quick to offer input.  It is often well received, but not always.  Often, in anticipation of an upcoming board meeting, I send the company’s CEO a bunch of questions via email.  Will they be answered prior to the meeting?  I am not sure, but I am glad that I wrote them down to give the CEO a better understanding of where my mind is at.

Open communication is critical and part of the VC = OB (see earlier post) puzzle.  Too much communication can be viewed as meddling.  I think, however, that VC board members are simply trying to contribute.  Wanting to contribute is a normal human response.  The fact that we have money at stake in a given company adds urgency to the “contribution” instinct.

In one extreme, a VC board member may literally talk with a CEO every day – with calls going both ways hopefully.  The team work feels great.  At the other end, at a different company, the same VC board member may only talk with the CEO every other week.  And the team work still feels great.  And there are times when communications are painful and stressful even when completely routine.

Bottom line:  find the right balance factoring in the mindset of the VC and the CEO.  Strike the right balance, but keep communicating always.

VC = OB

I have been a VC for seven years, have learned a lot since the beginning and have had many ups and downs.  Partnering with numerous management teams is awesome, challenging, exhilarating, and sometimes mind numbing.  Partnering with numerous management teams is what VC is all about.  VC = organizational behavior.   The successful partnership is perhaps the most important element of building company value.   Short post.