Team, Team and Team

What is the secret to success at a startup?  I am convinced (and so are a lot of other people) that the team is the #1 success factor.  Trust among team members is a critical element.  The ability to argue productively is a critical element.  Respect among team members is a critical element.  Team issues account for most of the troubling days in my VC work.  Quoting Mike Moritz from Sequoia Capital, “Judging people is more difficult than judging a market or a product. Markets rarely deliver big surprises. People will always produce surprises.”

A CEO of one of the companies in our CVF portfolio today sent me a post entitled “What Makes a Great Cleantech Team”.  Check it out here.  It contains some conclusions based on what I would call semi-rigorous (not academia quality) research.  The summary, “Great founders hail from every age, background, and school. What differentiates winning teams is their relationships. Successful cleantech companies tend to be bands of brothers and sisters – including the core inventor – that come together on their own, form a complete team, and have a leader fit for the long haul. In contrast, here’s the recipe for a failure: Find an interesting technology, assemble a team of competent people around it who didn’t previously know one another, and don’t worry about bringing the original inventor along.”

I don’t think is at all limited to cleantech.

You will likely enjoy the post.  To me, the trust and respect among founders who know each other prior to starting a company is a huge leg up towards achieving success.

Not always easy to find the right people!

Early Employee Dilution

I recently got a question from a person in a large company who is thinking about joining a startup that expects to raise venture capital.  Actually, I got many questions.  But here is one that I want to focus on in this post:

“Can I ask for undiluted stock (non dilution clause)?”

To use Brad Feld’s expression, this question kind of gave me a “vomit moment”.  The short answer is that no one should ever ask for this type of protection.  The longer answer is:

1.  I am not even sure what “undiluted stock” is, but safe to say the person (I will call him Exec X) meant stock that his equity would not be dilutable in terms of ownership.

2.  It is legally possible to grant non-dilution via a contractual right.  For example, let’s say Exec X is asking for 10% of the fully diluted cap table via a stock grant or option grant that is non-dilutable.  He is asking for 10% because he is joining as a high level officer like CEO or COO and he is a very early employee.  The company could grant Exec X a right to receive more stock (or more likely stock options to avoid tax issues) as the company issues additional equity in the future.  Those additional grants would prevent Exec X from being diluted.

3.  But, the problems with doing so are numerous.  First, it means that every time the company issues more equity, the other stockholders (most notably the founders) are going to be diluted again by this “non-dilution” issuance to Exec X.  So, the founders get diluted by the triggering equity issuance (like a financing) and then they are diluted again by Exec X’s non-dilution protection.  That is an untenable result and really stinks for the other shareholders.

4.  Second problem:  it raises a huge red flag for investors.  Not only will the investors ask why on earth did the founders grant Exec X such a right, but they will also ask why on earth did Exec X ask for such a right.   It will spook the investors.  They won’t (or should not) tolerate it and will end up making Exec X give up this right going forward.  Not a great way to start a relationship.

5.  Third problem:  the right given to Exec X gums up the company’s cap table.  New investors would have to build in the “non-dilution” shares into their valuation per share calculation.  This will create headaches and investors will not like dealing with it.

This is not to say that Exec X won’t ever get an additional equity issuance in the future.  For example, if the company raises lots of $$ and Exec X’s ownership drops to say 3% ownership over time, then the Board of the company would likely grant Exec X options to get him back to a “CEO level”, which is typically 6 – 8%.  It will all depend on Exec X’s performance.  For that matter the Board could also replace him……

Happy to entertain your questions.  Thanks.

Get a Good Lawyer and Accountant – a Real Warm Body, not Legal Zoom

I have been asked a bunch of questions lately by young entrepreneurs that have made the phrases “please get a good startup lawyer” or “please get a good startup accountant” leap out of my mouth.    A good startup lawyer or accountant needs to be a real person.  It really cannot be an online filing service.  Said another way, it is not possible to have a meaningful conversation with a computer.  Also, you need to have a lawyer or accountant familiar with startups.

To illustrate, here is an exchange from last night (names changed to protect the innocent!):

“Hi Mr. Shulman,  I hope you are having a great summer. I successfully filed XYZ Corp as a C corp back in June and am waiting for the Articles to arrive in the mail. I had a chance to speak with an accountant regarding what to do with the 83b tax election and was wondering if you happened to know the answer to my question:   The accountant told me I have to submit it within 30 days after I purchase the stock (or the “Award Date”).   Do you know if I need to submit a Stock Purchase Agreement and when I need to do it? Technically I started the company, so wouldn’t I have started with all the shares to begin with? I changed my incorporation form (on LegalZoom) to say that I contributed $0 (where it says $3,000).  Thanks so much for your time and advice.”

My response:  “Joe, you need to consult with your lawyer or accountant.  If your stock is not vesting then you would not need to file a 83b.”

Joe’s response:  “Ok. Yes, my stock will be vesting.”

My response: “Are you the only stockholder?  Is your stock actually vesting NOW?”

Joe’s response:  “Nope I am not the only stockholder. My partner and I have not signed any formal agreements. There is no written statement that says when my stock will begin vesting.”

My response:  “You have 30 days from the date vesting starts.   The 83b election is a form.  Talk to your accountant and don’t mess it up.”

Joe’s response:  “Ok thanks.”

This exchange illustrates my point.  I was a little tired and writing from my phone so my responses were short and direct.  First, LegalZoom is not a person so it is really hard to ask it follow on questions (add dose of sarcasm here).   LegalZoom is fine for getting your entity set up (though I have no clue why it would take so long for Joe to get a copy of his filing!) or filing a trademark (though I always recommend a live human being instead).  But you need a good human resource for legal and accounting questions.  AKA:  a startup lawyer and accountant.   Joe’s question on the 83b election is critical.  If he messes up the filing it could have dramatic and adverse tax consequences if his company is successful.   I wish the accountant that the spoke with gave him more concrete accurate advice.   He needs to file within 30 days of vesting being imposed.  Note that I think it is great that Joe and his partner have agreed to have their shares vest.  See my earlier post on that topic here.  When they put that vesting in place, they better timely file the 83b election.

Summary:  paying for good advice from a lawyer or accountant that is a human being is worth the cost!  Gets you peace of mind, gets you efficiency and lets you focus more on your business.

Back and Forth Communication – Officers “Open Access”

I got into a discussion with a startup CEO recently and also one of my venture fund partners regarding directors of a startup having open access to all officers at the company.  This is a very delicate topic.

My mindset is that directors of a startup should be expected to talk with all officers of the company without “going through” the CEO.  I think the CEO should expect this to happen and should also encourage it.  I think the CEO should view this as a way to empower his/her team members.  I call this communication scheme “open access”.  Yet I actually know a number of CEOs who cringe instead at the concept.

I do have some basic assumptions that are critical for “open access” to work:

1.  The CEO runs the company day to day.  The other officers (COO, CFO, VPs, etc.) report to the CEO (there are infrequent exceptions when another officer (typically a co-founder) does not report to the CEO, but rather directly to the board; often this ends in $%^#show, and I don’t recommend it).

2.  So, having the board members have access to the officers requires that the CEO be comfortable with his/her position in the company and his/her level of respect with the board.  This is not always the case.  Confidence and security levels vary.  The need to control (whether justified or not) varies.  The ability to delegate correctly varies.  These facts add variables that board members need to acknowledge and deal with.  They are challenging variables.

3.  The directors have to have the proper skill set to handle the information that they receive from officers as a result of open access.   The directors should NOT be tasking the officers – that is the CEO’s job.  Rather, the directors should ask officers for their views on company culture, strategy, product development and related high level matters.  Then, proper use of the learned information is key.  Ideally it should produce honest discussion among all the board members, including the CEO when appropriate.

4.  Getting “inputs” by asking for views is critical.  The officers must understand that the directors are not trying to undermine the CEO by asking for input.  Rather the directors are trying to enhance how the startup functions.  One way to ensure this is to establish the “director to officer” communication channel very early and make it part of the normal governance procedures.  Simply, it should be expected.

5.  The “director to officer” communication channel does not need to be frequently tapped to be effective.  Perhaps a given officer has a conversation once every month or two with a director.  Again, these communications are empowering.  They are often ad hoc and not regularly scheduled.

So, I encourage you to practice open access at your startup companies.  And here is one more point to consider:  officers owe the same fiduciary duties to the company’s shareholders as directors do.  See this article for a good summary.  This means that officers have a duty to report up to board members and bypass the CEO when necessary (in other words when reporting up on issues concerning the CEO).  If an officer believes that a CEO is not responsibly executing, then the most sound course of action is to get the ear of a director to discuss.

More to come on this topic.  Look forward to your comments.