Staff Leasing Companies

For small companies (say less than 50 employees), I am a big fan of using staff leasing companies to handle employee administration.  In a nut shell, the way it works is that the staff leasing company technically hires your employees and then leases them to your company.  Yes, you still make all the hiring, firing, title, salary, etc., decisions.   The staff leasing company is purely an administrative agent that brings economies of scale to your employee administration function.  To quote the website of one local staff leasing company in Syracuse (appropriately called Staff Leasing of Central New York):

“Staff Leasing helps your business by providing professional employer services designed to reduce your labor expenses. We become responsible for the administration, filing and compliance for your employees. This provides a support system for your current Human Resource Department, allowing you more time to focus on growth, selection, retention and employee development.”

Trinet is a much larger staff leasing company based on CA.   Same mission and purpose.  Just bigger.  There are many similar companies around the country.

So, allow your startup company to offer better benefit packages, including health care insurance, and also take all the burden of payroll administration and withholding off your shoulders.  HR outsourcing at its best.  Makes your life easier, and it typically won’t cost you any more either.  Good deal.

 

Control Your Lawyer

Full disclosure – I used to practice corporate/startup law.  In fact, I did it for about 14 years prior to joining Cayuga Venture Fund.  I still slip in some for a portfolio company once in a while (easy stuff that won’t cause a conflict).  I liked practicing corporate law.  And I still like to do it occasionally.  I told a group of students once that writing a contract was like writing a book – all the sections were like chapters that had to make sense when read sequentially and the whole contract should tell the story of the business relationship.  Most of the students’ eyes glazed over…..

Some clients love to hate their lawyers.  Some clients love to blame their lawyers.  Some lawyers ask the client to use them as an excuse for the client taking a particular position.  Lawyers are expensive and hard for startups to afford.

Yet, critically, having a good lawyer for your business is a huge MUST.  Things happen all the time that need legal input and documentation.  Examples:  (i) hiring, (ii) firing, (iii) workplace harassment, (iv) raising investment capital, (v) borrowing money from a bank, (vi) entering into an agreement with another company, and (vii) creating a stock option plan.  The list goes on and on.

CVF uses the firm where I got most of my legal training (Ropes & Gray in Boston).  And they are very expensive.  We love $1000/hour phone calls; really some have cost that much because there were 2 lawyers on the phone.  Incredible.

But, this post is not about complaining about the cost of lawyers.  I don’t mind paying them assuming the work product is good.  Rather this post is going to touch on the need to control your lawyer and not let a deal go south because of bad lawyering.  Importantly, I am only writing about corporate lawyers – not litigators.  My advice for companies in need of a litigator is to find a lawyer that will cause the most discomfort to the party on the other side of the lawsuit.  Corporate lawyers, by contrast, are supposed to help parties get business relationships done.  I think of corporate lawyers as facilitators.

In my view, it is critical to find a corporate lawyer that knows a bit about business and understands the risks that businesses present.  Your lawyer should understand that it is not worth trying to legally “cover” all the risks as the only predictable result of that will be to so utterly piss off the other side that the deal might evaporate.  The lawyer needs to understand the business goals of his/her client and the goals of the other party to the transaction.  I have been in situations where the “large company” in house lawyer is so clueless about the goals of its own client (the executives from the same company) that the lawyer has put forward positions that would kill a deal.  All this does is waste energy and often money as the other party to the transaction has its own lawyer now wasting time bantering with the clueless inside counsel.

So, what to do?  The business people must make the business decisions.  Sure, the business people must take into account what the lawyer presents as risks.  But the business people should have the courage and authority to tell the lawyer to back down and draft up the agreed upon business transaction.  The business person needs to control the transaction and the lawyer should be raising issues for discussion.  Sometimes issues will arise that rightfully kill a deal.  More frequently issues arise for which a solution exists.  A lawyer that helps present good solutions is an amazing resource.

So get a lawyer that can see the forest through the trees.  If you want any recommendations just email me.

The Weekly Update on Steroids

Some of you know my feelings about the incredible value of a startup CEO sending out a weekly update to the company’s board.  See The Weekly Update.

Steve Blank has taken this to a new level – put it on steroids.  In his post today he writes about having an enhanced version of the weekly update replacing board meetings for companies that are in the angel funded stage.  I am not sure if eliminating board meetings completely is the right answer, but I currently recommend fewer board meetings (one half in fact) for companies in our portfolio that practice the weekly update routine (and that applies for those well beyond angel funding).   The real time updating is teamwork at its best.  I could be convinced that Steve is right.  It is all about results driven communication between the management team and the board and often certain investors.

Here are links to Steve’s posts.  Enjoy.

Reinventing the Board Meeting – Part 1 of 2

Reinventing the Board Meeting – Part 2 of 2 – Virtual Valley Ventures

Role Splitting – Non-CEO Founder and Board Member

Interesting conflicts can arise when a non-CEO founder is on the board of directors of a startup.

Assume that Jim is the tech guru founder of Company X.  Jim founded Company X with Al, a self proclaimed entrepreneur.  Company X raises some venture capital, and after about a year Jim goes to his non-management board members and basically says “Al has to go”.   See my earlier post Tech Founder Wins at Early Stage.  So the board fires Al and, after a search process, hires Brett as the new CEO; Brett is thus hired in as a non-founder CEO.  After the management change there are 5 directors, namely Brett, Jim, 1 VC rep and 2 independents.

The interesting conflicts arise for Jim.  He is both a board member and also, as the tech guru (make up any “C” title you want like CTO or CSO), reports to Brett, the CEO.  Depending on Jim’s personality, Jim may find it difficult to speak his mind at a board meeting for fear of pissing off Brett “his boss”.  Jim might not want to risk management harmony day to day.  He might have a sense of loyalty to his boss and not want to show disloyalty at a board meeting by taking a contrary view or raising issues that the CEO does not think important.  These are just some examples of potential conflict.

My general feeling is that it is imperative for the non-CEO board member to truly act like a board member at all times.  He/she has to accept the dual role and so does the CEO.  I think that this should be discussed ahead of time with all parties (and by that I mean the entire board) to help ensure that it happens.   The dual role is not easy to handle for some people.

Open communication at a startup is critical.  The tech guru board member needs to be able to speak up and voice issues freely.  Granted, tech founders sometimes have a different sense of business reality than others, but having them talk freely at board meetings is super important.   Each board member should feel unencumbered and empowered.  The independent board members should be relying on the non-CEO founder board member to gain additional insights, etc.

I am not suggesting that the CEO and tech founder director should not try to work out issues ahead of board meetings.  Rather, I am suggesting that Jim be expressly encouraged to voice differing opinions openly, freely and as needed.  Discussion will follow and the board will function better for it.

Happy Memorial Day!

Board Meeting Follow Up

I think communication is a critical factor in the success or failure of a startup.  I guess I would phrase it as “over-communication”, with over-communication typically being associated with successes.  Prior posts have touched this topic, namely 3 Up / 3 Down and The Weekly Update.

Most of the written communication falls on the CEO of the company, but there is one practice that should fall on a director who is not the CEO.   It does not matter if this director is the “lead” director or chairman.  In short, after each board meeting, a director should promptly write an email to the entire board (including the CEO) with follow-up and action items coming from the meeting.  The email is typically short and often just a set a numbered points.  Importantly, the numbered points are not just for the CEO and his/her team to perform.  They may also task other board members.

The goal of the post-board meeting email is to make sure that everyone is on the same page.  This is really helpful for the entire board team, including of course the CEO.  Hopefully your board meetings (assuming you have outside board members) conclude with 2 “executive sessions”.  One with the CEO and no other management team members (and that might mean excusing another board member if he/she is also on the management team; and it certainly means excusing any other non-board member attendees who are present, except for contractual board observers, if any) and then a final session without the CEO and just the non-management board members.  The post-board meeting email should also appropriately address any issues surfaced in the final executive session as well.  This is a way of reporting back to the CEO.  Sometimes it is not appropriate to address all issues in this group email, particularly on points that are critical of the CEO and thus often handled one on one.

When I have been asked to write the post-board meeting email, I often run a draft by one other director before sending it off to everyone.  Nice to get another set of eyes to catch any missed items, etc.

Good practice to consider.